Select the Review + Create button, review your details, and then select the Create button to get started.Īfter the ACS resource is created you’ll see the standard overview page with information about your new ACS resources.
To create an ACS resource you’ll select your subscription and resource group names, enter the ACS resource name you’d like to use, and select your data location: You’ll be taken to the ACS resource page where you can select the Create button to get started.
#AZURE SPEECH TO TEXT CUSTOMER SERVICE CALL CENTER FREE#
NOTE: If you don’t have an Azure account you can get a free one here. In the Search the Marketplace textbox enter Communication Services and select that service once it is displayed. To get started visit, login to the portal, and select Create a resource. Step 1: Create an Azure Communications Service Resource in the Azure Portal Let’s look at the process of getting ACS setup and walk through an example application that’s available. Currently the following languages/platforms are supported: In fact ACS is even interoperable with Microsoft Teams.ĪCS has several different client libraries and REST APIs that can be used to integrate voice, video, chat, and SMS into an application. ACS is built on the same enterprise services that support Microsoft Teams (which has over 115 million active users now). Instead of worrying about setting up and maintaining the network and servers required to support your real-time multimedia needs, you can let ACS handle that for you and stay focused on building app features. Real-time multimedia capabilities can be used in website-to-website scenarios, app-to-app scenarios, and be used in a combination of those options as well. It addition to multimedia, it can also be used to add chat and SMS functionality. Getting Started with Azure Communication ServicesĪzure Communication Service (ACS) allows you to add “real-time multimedia voice, video, and telephony-over-IP communications features” into your applications. This is where Azure Communication Services (ACS) comes into picture. By integrating real-time communication directly into apps, workers can have the app open on their device, access the information they need to solve the problem, and get the audio/visual or chat help they need as well. For example, a doctor may consult with a patient using an app, an Internet technician working out in the field may need to communicate with headquarters to fix a problem with a customer’s Internet connection, a mechanical engineer may need to be shown new constraints at a job site, or an architect might discuss structural modifications to a building.
There are many additional scenarios where employees need to talk or chat with each other as they work within an app or website.
Using voice, video, chat, and SMS isn’t limited to customer service scenarios of course. That’s only one of many scenarios where this technology can be used. By adding real-time communication directly into an app, a customer can easily access information directly from the app, talk through the problem with customer service, and get a more personalized experience along the way. It’s a feature that I’ve always wanted in airline apps, insurance apps, HR apps, and many others to simplify the process of getting help. In cases where chat (or SMS) work better, a chat could be started directly in the app to get help. Wouldn’t it be easier to open the company’s website or app and make the call directly from the screen that has all of your information already available? For example, a customer stuck at an airport could open an airline app, initiate a voice or video call (without having to look up the customer support phone number – yeah!), and explore different flight options visually in the app as they talk with the airline representative. How many times have you tried to contact a company’s customer service department only to waste time looking up the phone number or trying to find the *right* phone number to ask a simple question? Once you finally get through to someone you typically end up switching between the phone app and the company’s website or app to pass along required information to the customer service representative.
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